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Live Ticket Monitor

Watch your support queue in real time. Tickets appear, update, and close live in your browser via WebSocket — no refreshing needed.

How it works

The Tickets page maintains a persistent WebSocket connection to the bot. Whenever a ticket event occurs in Discord, the dashboard table updates instantly without any page reload.

Events pushed in real time:

🎫 New ticket opened
✋ Ticket claimed by staff
✅ Ticket closed
🔄 Ticket transferred to another staff member
↩️ Ticket unclaimed

Connection Status

The connection indicator in the top-right of the Tickets page shows your live status:

🟢 Live — Connected, receiving events in real time
🔴 Reconnecting — Connection dropped, auto-reconnecting in 5 seconds
⚪ Connecting — Initial connection in progress

💡 Tip: If the connection drops (e.g. server restart), it automatically reconnects. No action needed.

Filtering tickets

Use the filter bar above the table to narrow down what you see:

Status — All / Open / Claimed / Closed
Priority — All / Urgent / High / Medium / Low
Search — Filter by creator name, channel name, or ticket number

Filters apply instantly on the current loaded data — no additional API call needed.

Actions from the dashboard

You can take actions on tickets directly from the monitor table:

Close — Closes the ticket, generates transcript, sends close embed, deletes channel after 5s
Claim — Claims the ticket under your Discord account
Set Priority — Change priority to Urgent / High / Medium / Low

⚠️ Note: Close and Claim actions affect the live Discord server. The channel will be deleted after 5 seconds when closing.

Pagination

The monitor loads up to 200 tickets at a time and paginates them in groups of 25. Use the page buttons at the bottom to navigate.

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